APA Style

Strachan, D., Pitters, M. (c2009.). Managing facilitated processes : a guide for consultants, facilitators, managers, trainers, event planners, and educators . San Francisco, CA: Jossey-Bass.

MLA Style

Strachan, Dorothy., Pitters, Marian. "Managing facilitated processes : a guide for consultants, facilitators, managers, trainers, event planners, and educators". San Francisco, CA: Jossey-Bass, c2009.. Text.