APA Style

Friedberg, E, [, M, E. (2003). The Pfeiffer book of successful conflict management tools . San Francisco, CA: Jossey-Bass/Pfeiffer.

MLA Style

Friedberg, Erhard, [Hilderbrand,, Mary, E.]. "The Pfeiffer book of successful conflict management tools". San Francisco, CA: Jossey-Bass/Pfeiffer, 2003. Text.