APA Style

Jeston, J., Nelis, J. (2008). Management by process : a road-map to sustainable business process management . Amsterdam ; Boston ; London: Elsevier/Butterworth-Heinemann.

MLA Style

Jeston, John., Nelis, Johan. "Management by process : a road-map to sustainable business process management". Amsterdam ; Boston ; London: Elsevier/Butterworth-Heinemann, 2008. Text.