APA Style

Lientz, B, P., Rea, K, P. (c2002.). Achieve lasting process improvement : reach Six Sigma goals without the pain . San Diego, Calif.: Academic Press.

MLA Style

Lientz, Bennet, P.., Rea, Kathryn, P.. "Achieve lasting process improvement : reach Six Sigma goals without the pain". San Diego, Calif.: Academic Press, c2002.. Text.