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Buku Informasi Pelayanan Masyarakat

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Buku ini menguraikan konsep, standar, serta strategi peningkatan mutu pelayanan publik yang diberikan oleh instansi pemerintah dan organisasi penyedia jasa kepada masyarakat. Penulis membahas pentingnya keterbukaan informasi, efisiensi tata kelola birokrasi, penyusunan maklumat pelayanan, serta mekanisme penanganan keluhan guna mewujudkan pelayanan masyarakat yang transparan, akuntabel, dan berorientasi pada kepuasan publik. --- This book outlines the concepts, standards, and strategies for enhancing the quality of public services provided by government institutions and service organizations to the community. The author addresses the importance of information transparency, bureaucratic efficiency, service charters, and grievance handling mechanisms to achieve transparent, accountable, and customer-oriented public administration.

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Availability

Detail Information

Series Title

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Call Number

352.38 SUL

Publisher

Bandung : Alfabeta., 2015

Collation

xii, 196 hlm. ; 24 cm.

Language

Indonesia

ISBN/ISSN

9786022891239

Classification

352.38 SUL

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Pelayanan Publik -- Indonesia
Administrasi Publik
Manajemen Pelayanan
Public services -- Management
Public administration -- Indonesia

Specific Detail Info

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Statement of Responsibility

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