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Call Center Success

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Authored by Lloyd C. Finch, this practical operational guide provides foundational strategies for managing call center environments and telephone-based customer support. The text details professional phone etiquette, conflict resolution techniques for handling difficult customer interactions, stress management for call center agents, operational performance metrics, and strategies for delivering consistent, high-quality customer experiences.

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Availability

Detail Information

Series Title

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Call Number

658.812 FIN

Publisher

Menlo Park, CA : Crisp Publications., 1996

Collation

vi, 90 p. : il. ; 25 cm.

Language

Indonesia

ISBN/ISSN

9781560523826

Classification

658.812 FIN

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Business communication
Customer relations
Call centers -- Management
Customer services -- Management

Specific Detail Info

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Statement of Responsibility

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Other version/related

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