The Power of Simplicity

Authored by marketing strategist Jack Trout alongside Steve Rivkin, this management guide advocates for simplicity as an essential business strategy in an increasingly complex corporate environment. The authors critique overly intricate corporate jargon, bureaucracy, and strategic over-analysis. The book provides practical frameworks for business leaders to strip away unnecessary complexity acr…

Ilmu Komunikasi dalam Konteks Keperawatan

Written by Nunung Nurhasanah, this nursing textbook details fundamental concepts, techniques, and skills required for effective therapeutic communication in professional healthcare settings. The book covers interpersonal communication principles, nurse-patient interaction dynamics, communication barriers, application across various stages of the nursing process, and specialized techniques for c…

Cara Jitu Meyakinkan Calon Pembeli

Written by Aditya Nugroho, this practical sales guide explores various techniques and psychological approaches to build potential buyers\' trust and successfully close sales. The book details initial relationship-building tactics, techniques for understanding customer needs and handling objections, effective product value presentation, and ethical persuasive communication methods to prompt conf…

Model Business Letters

A long-standing international reference for professional correspondence by L. Gartside, this guide provides hundreds of model business letters, emails, memos, and commercial documents. It outlines best practices for clear, concise, and persuasive business writing in English, offering structured templates across various administrative and commercial scenarios, including sales inquiries, order pr…

Pengantar Teknologi Informasi

Authored by Edy Irwansyah and Jurike V. Moniaga, this introductory textbook provides a fundamental overview of information technology architecture and applications. The text covers the history and evolution of computing, hardware and software components, database management systems, computer networking protocols, information security principles, and the strategic implementation of IT within mod…

Call Center Success

Authored by Lloyd C. Finch, this practical operational guide provides foundational strategies for managing call center environments and telephone-based customer support. The text details professional phone etiquette, conflict resolution techniques for handling difficult customer interactions, stress management for call center agents, operational performance metrics, and strategies for deliverin…

When cultures collide : leading across cultures : a major new edition of the …

Edition

-

ISBN/ISSN

1904838022

Collation

599p.;9in.

Series Title

-

Call Number

658.049 LEW

Network nation : inventing American telecommunications

Edition

-

ISBN/ISSN

9780674024298

Collation

viii; 520p.;25 cm

Series Title

-

Call Number

384 JOH

Dialogue gap : why communication isn't enough and what we can do about it

Edition

-

ISBN/ISSN

9781118157831

Collation

p.;

Series Title

-

Call Number

658.4052 NIX

Traditions & encounters : a brief global history

Edition

-

ISBN/ISSN

9780073534534

Collation

752p.;9.92in.

Series Title

-

Call Number

909 BEN