Authored by Edy Irwansyah and Jurike V. Moniaga, this introductory textbook provides a fundamental overview of information technology architecture and applications. The text covers the history and evolution of computing, hardware and software components, database management systems, computer networking protocols, information security principles, and the strategic implementation of IT within mod…
Authored by Dr. Tukiran Taniredja and Hidayat Mustafidah, this introductory research methodology textbook guides undergraduate students and novice researchers through the principles and application of quantitative research design. Structured systematically, the book covers problem formulation, hypothesis development, sampling techniques, instrument design, validity and reliability testing, and …
Written by senior banking practitioner Soetanto Hadinoto, this management strategy book provides insights into modern commercial banking operations within highly competitive financial markets. The text focuses on two fundamental growth pillars: customer retention frameworks and target customer acquisition strategies. It details customer relationship management (CRM), product development, servic…
Authored by Lloyd C. Finch, this practical operational guide provides foundational strategies for managing call center environments and telephone-based customer support. The text details professional phone etiquette, conflict resolution techniques for handling difficult customer interactions, stress management for call center agents, operational performance metrics, and strategies for deliverin…
Buku ini merekam catatan kritis dan perjalanan pemikiran Prof. Dr. Ir. A.M. Saefuddin mengenai transisi kepemimpinan dan dinamika sosial-politik Indonesia. Penulis mengulas peralihan kekuasaan dari era Orde Baru (rezim Cendana) menuju gelombang Reformasi, tantangan penataan demokrasi, isu-isu kebangsaan, serta arah pembangunan ekonomi dan keumatan dalam perwujudan masyarakat Indonesia yang berk…
this practical programming guide details the development and integration of custom web applications with the Facebook platform using PHP and MySQL. The text covers setting up Facebook Developer accounts, utilizing Facebook Graph API and PHP SDKs, implementing user authentication (Facebook Login), fetching profile data, and constructing interactive features such as quizzes, contests, and cross-p…
Authored by Prof. Dr. Husein Umar, this research methodology guide offers a comprehensive framework for conducting empirical studies in human resource management and organizational behavior. The book covers research problem formulation, conceptual frameworks, sampling techniques, questionnaire design, validity and reliability testing, and quantitative and qualitative data analysis tailored for …
This biographical novel by B. Hendra Kim follows the life journey of an Indonesian-Chinese individual named Pheng Hwa as he navigates identity, nationalism, and personal integrity amidst shifting social and political landscapes in Indonesia. The story explores themes of racial prejudice, economic hardship, family values, and the quest for social acceptance and contribution within the broader In…
Authored by Dr. Rubino Rubiyanto and co-writers, this foundational textbook examines the core pillars of educational theory and practice within national education systems. The book details the philosophical, sociological, psychological, historical, legal, and technological foundations that inform curriculum design, pedagogical approaches, and educational policy reform for student teachers and e…
Authored by Lukmanul Hakim, this practical web development guide offers a step-by-step approach to mastering the PHP programming language for dynamic website development. Using a project-based learning structure, the book covers core PHP syntax, MySQL database integration, form handling, session management, and the practical construction of dynamic web applications, content management systems (…