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Found 1 from your keywords: author=Finch, Lloyd C.
cover
Call Center Success
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Finch, Lloyd C.

Authored by Lloyd C. Finch, this practical operational guide provides foundational strategies for managing call center environments and telephone-based customer support. The text details professional phone etiquette, conflict resolution techniques for handling difficult customer interactions, stress management for call center agents, operational performance metrics, and strategies for deliverin…

Edition
-
ISBN/ISSN
9781560523826
Collation
vi, 90 p. : il. ; 25 cm.
Series Title
-
Call Number
658.812 FIN