Written by Olivier Blanchard, this strategic guide offers a practical framework for managing and measuring Return on Investment (ROI) in social media programs. The book covers aligning social media initiatives with core business goals, establishing key performance indicators (KPIs), integration across organizational departments, and quantitative and qualitative measurement methodologies to demo…
Written by senior banking practitioner Soetanto Hadinoto, this management strategy book provides insights into modern commercial banking operations within highly competitive financial markets. The text focuses on two fundamental growth pillars: customer retention frameworks and target customer acquisition strategies. It details customer relationship management (CRM), product development, servic…
Authored by Indonesian business motivator and author Ippho Santosa, this book challenges conventional academic marketing theories through a provocative and practical right-brain approach. Santosa presents intuitive sales strategies, product differentiation tactics, and brand positioning methods designed to generate immediate sales results and entrepreneurial growth without relying on complex tr…