Cara Jitu Meyakinkan Calon Pembeli

Written by Aditya Nugroho, this practical sales guide explores various techniques and psychological approaches to build potential buyers\' trust and successfully close sales. The book details initial relationship-building tactics, techniques for understanding customer needs and handling objections, effective product value presentation, and ethical persuasive communication methods to prompt conf…

Model Business Letters

A long-standing international reference for professional correspondence by L. Gartside, this guide provides hundreds of model business letters, emails, memos, and commercial documents. It outlines best practices for clear, concise, and persuasive business writing in English, offering structured templates across various administrative and commercial scenarios, including sales inquiries, order pr…

Call Center Success

Authored by Lloyd C. Finch, this practical operational guide provides foundational strategies for managing call center environments and telephone-based customer support. The text details professional phone etiquette, conflict resolution techniques for handling difficult customer interactions, stress management for call center agents, operational performance metrics, and strategies for deliverin…

Dialogue gap : why communication isn't enough and what we can do about it

Edition

-

ISBN/ISSN

9781118157831

Collation

p.;

Series Title

-

Call Number

658.4052 NIX

Intercultural communication in the global workplace

Edition

-

ISBN/ISSN

0073525065

Collation

p.;

Series Title

-

Call Number

658.45 BEA

Leadership communication

Edition

-

ISBN/ISSN

9780073403144

Collation

xx; 443p.;24 cm

Series Title

-

Call Number

658.45 BAR

Personal effectiveness

Edition

-

ISBN/ISSN

9780750656221

Collation

432p.;9.5in.

Series Title

-

Call Number

650.13

Business and administrative communication

Edition

-

ISBN/ISSN

9780073525037

Collation

736p.;10.7in.

Series Title

-

Call Number

651.7 LOC

Sekretaris dan Tugas - Tugasnya

This practical guide outlines the essential roles, functions, and responsibilities of a secretary in modern business organizations. Key topics include professional ethics, office administration, filing management, business correspondence, telecommunication skills, executive scheduling, and effective meeting organization.

Handbook of Business Letters

Buku ini merupakan panduan praktis dan komprehensif mengenai penulisan korespondensi bisnis yang efektif dalam berbagai situasi profesional dan komersial. Penulis menyajikan ratusan contoh contoh surat bisnis siap pakai—mulai dari surat penawaran, penjualan, klaim, penagihan, konfirmasi, hingga surat permohonan dan hubungan masyarakat—beserta analisis dan panduan langkah demi langkah untuk …