Cara Jitu Meyakinkan Calon Pembeli

Written by Aditya Nugroho, this practical sales guide explores various techniques and psychological approaches to build potential buyers\' trust and successfully close sales. The book details initial relationship-building tactics, techniques for understanding customer needs and handling objections, effective product value presentation, and ethical persuasive communication methods to prompt conf…

Call Center Success

Authored by Lloyd C. Finch, this practical operational guide provides foundational strategies for managing call center environments and telephone-based customer support. The text details professional phone etiquette, conflict resolution techniques for handling difficult customer interactions, stress management for call center agents, operational performance metrics, and strategies for deliverin…

Relationship selling

Edition

-

ISBN/ISSN

9780073404837

Collation

480p.;10.1in.

Series Title

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Call Number

658.85 JOH

Build your customer strategy : a guide to creating profitable customer relati…

Edition

-

ISBN/ISSN

0471776602

Collation

p.;

Series Title

-

Call Number

658.812 BAR

Top Secretary: Membangun Kepribadian dan Keterampilan Menjadi Sekretaris Prof…

This practical handbook details personality development and core skills needed to become a professional secretary. The author covers business communication, office etiquette, scheduling, records management, professional ethics, and interpersonal skills essential for supporting corporate executives and managing administrative workflows.